User Data Protection

Garuda99 Privacy Policy – Indonesia User Data Protection

Privacy is not merely a formality to us. This page provides an honest and transparent explanation of how garuda99 collects, uses, stores, and protects the personal data of every user who entrusts their information to us.

Last updated: January 1, 2026
Our Commitment to User Privacy

Six core principles that form the foundation of how Garuda99 handles each user's personal data.

256-bit SSL Encryption

All data transmitted between your device and garuda99 servers is encrypted using internationally recognized banking-grade TLS/SSL protocols. No data is ever transmitted without protection.

Not Sold to Third Parties

Your personal data is never sold, rented, or traded to outside parties for their commercial purposes. Your information is used solely to support the services you receive from Garuda99.

Limited Data Access

Only authorized staff who require your information to perform their duties can access your data. All access is logged and periodically audited to prevent internal misuse.

You Are in Control

Users have full rights to access, update, or delete their personal data. Requests can be submitted at any time through the support team and will be processed in accordance with the applicable procedure.

No Excessive Tracking

Garuda99 only collects data that is genuinely necessary to provide its services. There is no cross-platform behavioral tracking or collection of information irrelevant to the services you use.

Secure & Limited Storage

Data is retained only for as long as necessary for service purposes and legal compliance. Once no longer needed, it is securely deleted in accordance with responsible data disposal procedures.

This Privacy Policy explains how Garuda99 collects, processes, stores, and protects the personal information of users who access or use our platform at garuda99.vu. By using garuda99 services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the platform and contact us with any questions.

1

Introduction & Scope

Garuda99 is committed to protecting the privacy of every user who entrusts us with their personal information. This policy applies to all registered users and visitors accessing our platform, without exception.

We understand that user trust is our most valuable asset. That is why this privacy policy is written in clear, plain language — not a confusing string of legal clauses. Our goal is for every user to fully understand how their data is managed before deciding to share any information with this platform.

This policy is an integral part of Terms and Conditions Garuda99. Reading both is recommended before registering as a member.

2

Types of Personal Data We Collect

Garuda99 only collects data that is relevant and necessary to operate its services. Below are the categories of data we collect, along with their descriptions.

Identity Data

Full name, date of birth, gender, and official ID number required for the KYC verification process.

Contact Data

Active email address and phone number used for account verification, notifications, and service communications.

Financial Data

Bank account or digital wallet information used for deposits and withdrawals — stored in encrypted form.

Activity Data

Game history, transaction history, and game preferences used to enhance the user experience.

Technical Data

IP address, browser type, device type, and operating system are automatically collected for platform security and performance optimization.

General Location Data

Location information based on IP address for regulatory compliance purposes and detection of unusual or suspicious access.

3

How We Collect Data

Data is collected through several different methods, depending on the type of information and the context in which it is used.

  • Directly from users — when you register, complete your profile, undergo identity verification, or contact our support team.
  • Automatically when using the platform — technical data such as IP address, device type, and session information is automatically collected by our systems when you access the platform.
  • From financial transactions — information generated from deposit and withdrawal processes is recorded for financial reconciliation and compliance purposes.
  • Via cookies and similar technologies — to keep your login session active and remember user preferences across visits.
  • From integrated third parties — payment providers and game providers may share limited transaction data required to verify and complete activity on the platform.
4

Data Usage Purpose

Every piece of data we collect is used for a specific, identified purpose. No data is collected without a clear reason.

  • Creating and managing user accounts, including the identity verification (KYC) process required for platform security.
  • Processing deposit and withdrawal transactions accurately and promptly to the registered account.
  • Providing relevant, personalized customer support based on stored interaction history.
  • Detecting and preventing fraudulent activity, money laundering, or other security breaches that could harm users or the platform.
  • Meeting applicable legal and regulatory obligations, including reporting required by the relevant authorities.
  • Sending relevant promotional information and offers — only where the user has given consent to receive such communications.
  • Improving platform performance, security, and quality based on usage patterns analyzed in aggregate and anonymized form.

Data minimization principle: We only use your data for purposes directly relevant to the services you use. Data is never used for commercial profiling or any other purpose you have not consented to.

5

Third-Party Data Sharing

Garuda99 does not sell, rent, or trade users' personal data to outside parties for their commercial purposes. However, there are limited situations in which we need to share certain information.

  • Payment service providers — required account information is shared with banks or digital wallet providers solely to process the transactions you have requested.
  • Game Provider — minimal data such as anonymous user IDs is shared for technical integration and game result logging purposes.
  • Legal and regulatory authorities — if required by law, court order, or an official request from a competent government authority, we will comply while protecting user interests to the greatest extent possible.
  • Technical partners — infrastructure service providers that help operate the platform are bound by strict confidentiality agreements and may only process data in accordance with instructions from garuda99.

Important note: All third parties that receive data from garuda99 are contractually bound to protect that information and not use it for purposes beyond the agreed scope.

6

Data Storage & Retention

Personal data is retained only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable legal regulations.

  • Active account data is retained for as long as the account remains active or until the user requests account deletion.
  • Financial transaction data is retained for the period required by applicable financial regulations — generally a minimum of 5 years after the last transaction.
  • After an account is closed, basic identity data is retained for a limited period for audit and compliance purposes, after which it is securely deleted.
  • Technical data and access logs are retained for 12 months for security and incident investigation purposes, then automatically deleted.
7

Data Security & Protection Measures

Garuda99 invests significant resources to maintain the security of its data storage and transmission infrastructure. Below are the security layers we apply.

  • 256-bit TLS/SSL encryption for all data transmitted between the user's browser and Garuda99 servers.
  • At-rest encryption for sensitive data stored in databases — including bank account information and identity documents.
  • Active 24-hour intrusion detection and security monitoring systems that identify and respond to threats in real time.
  • Regular security audits by internal teams and independent third parties to identify and address potential vulnerabilities.
  • Role-based access controls ensure that staff can only access data relevant to their job responsibilities.
  • A structured incident response plan — in the event of a security breach, affected users will be notified within the timeframe required by applicable regulations.

While garuda99 applies best-in-class security measures, no system is 100% impenetrable. Users also play an important role in keeping their accounts secure by using strong passwords and never sharing login credentials with anyone.

8

User Rights Over Personal Data

As a garuda99 user, you have certain rights over your personal data that you may exercise at any time.

User Rights Explanation
Data Access You have the right to request a copy of the personal data we hold about you at any time. Requests are processed within a reasonable timeframe.
Data Correction If any of your data is inaccurate or outdated, you have the right to request a correction. Updates are processed after identity verification.
Data Deletion You may request the deletion of your personal data, except for data that must be retained under applicable financial regulations or law.
Restriction of Processing You have the right to request that your data not be processed for specific purposes while a related request or dispute is under review.
Data Portability The data you provide can be requested in a machine-readable format for transfer to another platform if desired.
Withdrawal of Consent Consent for marketing communications may be withdrawn at any time through your account settings or by contacting support.

To submit a request regarding any of the above rights, contact the garuda99 support team through the available channels on the platform. Your identity will be verified before the request is processed to ensure security.

9

Cookies and Tracking Technologies

Garuda99 uses cookies and similar technologies to enhance the user experience and ensure that key platform functions operate correctly.

  • Essential Cookies — required for the platform to function properly, including keeping your login session active and remembering basic preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies — collects anonymous information about how users interact with the platform to help us identify and resolve technical issues.
  • Functional Cookies — stores user preferences such as language, display settings, and other configurations to personalize the experience on each visit.
  • Users can manage cookie preferences through their browser settings. Please note that disabling certain cookies may affect platform functionality.
10

Minor User Protection

Garuda99 does not provide services to individuals under the age of 18. This platform is designed exclusively for adult users.

  • We do not intentionally collect personal data from anyone under the age of 18.
  • If we discover that data from a minor has been collected unintentionally, it will be deleted immediately and the associated account will be deactivated.
  • Parents or guardians who discover that their child may have accessed this platform are asked to contact our support team immediately for further assistance.

Warning: Users confirmed to be under 18 years of age will be immediately blocked and all their activity and data will be removed from the system in accordance with applicable data protection procedures.

11

Privacy Policy Updates

This privacy policy may be updated from time to time to reflect changes in our operational practices, applicable regulations, or user feedback.

  • Significant changes to this policy will be communicated to users via an in-platform notification or registered email before the changes take effect.
  • The latest version of the privacy policy is always available on this page, with the update date clearly displayed at the top of the document.
  • Continued use of the platform after an update is considered acceptance of the revised policy.
  • If you disagree with any updates made to this policy, you may close your account and request data deletion through the available procedure.
12

Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding our privacy policy and the handling of your personal data, the garuda99 team is ready to assist.

Support Email
Live Support
24 Hours / 7 Days
Response Time
Max. 2 x 24 Hours
Service Language
Indonesian
Privacy FAQ

Yes, all transactions are protected by the same 256-bit SSL encryption standard used by international banks. Your bank account and digital wallet information is stored in encrypted form and can only be accessed to process transactions you have requested. Our security team actively monitors all transaction activity to detect any unusual behavior.

Yes, you have the right to request deletion of your personal data. Requests can be submitted through the garuda99 support team with identity verification included. Please note that certain data, such as financial transaction records, must be retained for a specified period under applicable regulations and cannot be deleted before that period expires.

Garuda99 does not sell user data to any party. Data is only shared under the limited conditions stated in this policy: with payment service providers to process your transactions, with legal authorities when required by law, and with technical partners bound by strict confidentiality agreements. No data is shared for third-party advertising purposes.

You can opt out of promotional emails at any time through the notification settings in your garuda99 account, or by contacting our support team and requesting to opt out of marketing communications. Requests will be processed within a reasonable timeframe. Please note that transaction-related and account security emails cannot be disabled, as they are an essential part of the service.
🔐

Your Data Is Safe at Garuda99 — Join with Confidence

Privacy and security are our top priorities. Register an account now and enjoy a digital entertainment platform with the highest data protection standards.

Bahasa Indonesia